Customer Experience Manager

About the role

The Customer Experience (CX) Program Manager is a strategic, customer-facing leader within the Product Success Organization, responsible for stabilizing, recovering, and accelerating high-risk or stalled customers. This role operates as a rapid-response, outcome-oriented engagement leader, partnering with customers who are blocked in adoption, at risk of churn, or struggling to realize value.

What you'll do

• Customer Recovery & Stabilization
• Lead targeted intervention engagements (approximately 90 days) for high-risk, stalled, or underperforming customers
• Define and execute a structured Customer Recovery Plan with clear milestones and measurable success criteria
• Mobilize and coordinate the right internal resources based on the customer’s specific recovery needs
• Ensure all teams are aligned to a single recovery strategy, timeline, and accountable owner

What you need

• 5–9 yrs of experience
• Customer success
• ICU care
• Communication
• Any graduate

Good to have

• Root cause analysis