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Customer Experience Partner

Cloud Counselage·Mumbai

Pay not stated2–5 yrsFull-timeHybrid
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About the role

The Customer Experience Partner is responsible for managing and enhancing the overall customer experience by providing personalized support, addressing inquiries, and implementing customer feedback to improve service offerings. This role requires excellent interpersonal skills, a passion for customer service, and the ability to collaborate effectively with cross-functional teams.

What you'll do

  • Training & Education: Educate customers on new features, services, and best practices to optimize their experience with our products

What you need

  • 2–5 yrs of experience
  • CRM
  • Customer service
  • Zendesk
  • Terraform
  • Salesforce
  • Product marketing
  • BBA

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