Customer experience -Pet Relationship Manager

About the role

The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship management, a deep understanding of pet care products/services, and the ability to resolve

What you'll do

• Handle a high volume of inbound and outbound calls with professionalism and empathy
• Manage live chat conversations, ensuring prompt and accurate responses
• Build and maintain strong, long-term relationships with key customers
• Understand individual customer needs and provide tailored recommendations for pet care
• Act as a trusted advisor, offering insights and solutions to improve customer satisfaction

What you need

• 0–2 yrs of experience
• Chat support
• Voice process
• Customer handling
• Problem solving
• Any graduate

Good to have

• CRM

What you get

• ₹25k–₹35k a month