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Customer Experience Process

Randstad·Pune

Pay not stated10–18 yrsFull-time
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About the role

Customer Experience Process at Randstad. Global Process Design & ; Transformation.

What you'll do

  • Global Process Design & ; Transformation
  • Design and document future-state O2C processes, emphasizing event-driven orchestration and exception-based execution
  • Embed new ways of working that shift teams from transactional processing to proactive event management
  • Set global standards for touchless order processing, intelligent exception handling, and consistent customer outcomes
  • Event & ; Exception Framework

What you need

  • 10–18 years in customer support & success
  • Accounts receivable
  • CRM
  • SAP
  • Data visualisation
  • Power BI
  • ERP
  • BBA

Good to have

  • SAP HANA
  • Microsoft Dynamics

What you get

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