Customer Experience Specialist

About the role

As a Customer Experience Specialist, you will be a key player in ensuring our customers receive world-class support and have a positive experience with our innovative solutions. You will take ownership of complex issues, guide users, and collaborate with internal teams to enhance the customer experience continuously.

What you'll do

• Deliver prompt, high-quality customer support via FreshService, Intercom, email, phone, and other channels
• Troubleshoot complex technical/functional issues, identify root causes, and provide effective solutions or escalate as needed
• Onboard and guide new customers to ensure smooth adoption of the platform and services
• Collaborate closely with product, engineering, and commercial teams to share feedback and drive continuous improvement
• Contribute to internal documentation, FAQs, and customer-facing knowledge. bases

What you need

• 3–6 yrs of experience
• Customer service
• LLMs
• Any graduate