Customer Experince Executive

About the role

Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards. Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards. Respond to basic queries referring to senior colleagues where appropriate.

What you'll do

• Respond to basic queries referring to senior colleagues where appropriate
• Contribute to the completion of the team’s workload
• Ensure compliance with Equiniti’s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements
• Ensure that all work is undertaken within the quality system
• Ensure that work and ethics comply with all security arrangements both physical and information

What you need

• Voice process
• Any graduate