Customer Service Advisor

About the role

To address customer questions, concerns or requests while maintaining customer service expectations.

What you'll do

• Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
• Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
• Management and maintenance of customer records and documentation to ensure accuracy
• Identification of industry trends and developments related to customer service to implement best practice in customer care
• Execution of escalation requests to the relevant team or senior management as required in a timely manner

What you need

• Customer service
• Communication
• Any graduate