Customer Liaison Coordinator

About the role

Ford Motor Company, Belgium | Aftersales (FCSD) Brussels / Vilvoorde | Permanent, part-time | 80% (four days per week) Help keep our dealer network moving. In this varied, customer-focused role, you’ll coordinate enquiries about parts ordering, distribution, availability and pricing.

What you'll do

• Help keep our dealer network moving
• Working primarily at PartsPlus in Vilvoorde, you’ll take ownership of issues requiring investigation or escalation
• Investigate parts availability and delivery queries, obtain reliable delivery dates from suppliers and internal teams
• Help source parts for immobilised vehicles, exploring alternative parts, next-assembly options and stock at other depots
• Own escalated customer concerns, initiate specialist helpdesk requests and maintain clear, proactive dealer updates while solutions are being investigated

What you need

• Customer service
• MS Office
• SAP
• Sales
• Communication
• Any graduate