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Customer Lifecycle & Retention

Alliance Recruitment Agency·Mumbai

Pay not stated3–8 yrsFull-time
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About the role

3 - 8 years in customer experience, insights, or retention Comfortable challenging the status quo with evidence Discovery to First Purchase to Usage to Repeat to Advocacy Own CSAT & NPS measurement framework (omnichannel- store, online, post-delivery, post-service) Track detractors, passives, promoters and drive structured closure

What you'll do

  • Own CSAT & NPS measurement framework (omnichannel- store, online, post-delivery, post-service)
  • Track detractors, passives, promoters and drive structured closure
  • Lead “You said, we did” loop internally and externally
  • Identify recurring pain points across product, store, delivery, service

What you need

  • 3–8 yrs of experience
  • Communication
  • Any graduate

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