Customer Operations I Executive I Pune & Mumbai Daily Walkin

About the role

Customer Operations I Executive I Pune & Mumbai Daily Walkin at eClerx. Responding to incoming chats from customers in a professional and courteous manner.

What you'll do

• Responding to incoming chats from customers in a professional and courteous manner
• Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing
• Proactively seeking opportunities to upsell and cross-sell products and services to customers
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system

What you need

• CRM
• Sales
• Telecom
• Upselling
• Problem solving
• Cross-selling
• Diploma

Good to have

• Customer service