Customer Operations Lead Specialist

About the role

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.

What you'll do

• Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
• Responsible for managing customer relationships, driving service improvement initiatives, coordinating resolution of operational issues
• Working closely with internal stakeholders, technical teams, and customer-facing account teams, the Customer Operations Lead Specialist acts as a trusted advisor
• Act as the primary operational contact for customer service-related matters
• Conduct regular service reviews and operational meetings with customers

What you need

• 7–8 yrs of experience
• Customer success
• Customer service
• Escalation handling
• ITIL
• Telecom
• Performance management
• BBA or B.Tech or B.E. or B.Sc or BCA