Customer Operations Specialist III-1

About the role

Accurately and completely process orders from customers, sales representatives or dealers for both finished goods and parts. Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc. to ensure data accuracy.

What you'll do

• Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc. to ensure data accuracy
• Collaborate with and gather information from other departments to obtain information that will improve customer experience, i.e., Production Planning, Sales, Credit
• Assist in knowledge transfer to Tier I team members
• Process credit card orders and rebates
• Analyze incoming order volume (EDI, Portal, Manual Entry, etc.) and proactively address potential order flow issues to optimize customer experience

What you need

• 2–5 yrs of experience
• Customer service
• Sales
• SAP
• Accounts receivable
• ERP
• Communication
• MBA or B.Com or BBA

Good to have

• SOP writing
• Production planning