CUSTOMER ORDER MANAGEMENT

About the role

Job Title - Customer Order Management Job Location- Balewadi Pune Minimum 2+ years of experience in Supply Chain or Order Management Job Timing - Willingness to work in the US shift (5 PM - 2 AM IST).

What you'll do

• Manage assigned customer accounts throughout the complete order life cycle, including new customer set-ups, order entry/modification, escalations
• Act as the single point of contact for customers, distribution centers, manufacturing plants, and cross-functional teams to process and fulfil orders
• Ensure timely and accurate communication to customers at all stages of the order cycle
• Provide responses in alignment with established Service Level Agreements
• Escalate complex issues to the next level of support with proper documentation

What you need

• 2–5 years in customer support & success
• Customer service
• Data entry
• MS Office
• SQL
• Power BI
• Escalation handling
• Any graduate

What you get