Customer Order Management Representative - Level III

About the role

The Customer Order Management Representative Level III under minimal supervision and in accordance with Cummins Delegation of Authority Policy uses analytical and quantitative methods to understand, predict, and enhance supply chain processes. Collaborative cross-functional intelligence to validate and execute the demand plan and shorten the order to cash cycle.

What you'll do

• Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process
• Maintain accurate records of all internal and external interactions in the appropriate database/system
• Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation
• Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance

What you need

• 1–3 years in customer support & success
• Customer service
• Data entry
• MS Office
• PowerPoint
• Escalation handling
• Accounts receivable
• Any graduate