Specialist, Customer Analytics

About the role

Specialist, Customer Analytics at Western Union. As a Specialist – Customer Analytics & AI within our Customer Analytics team based in Pune, you will leverage customer data, advanced analytics.

What you'll do

• As a Specialist – Customer Analytics & AI within our Customer Analytics team based in Pune, you will leverage customer data, advanced analytics
• Develop a deep understanding of customer behavior, business performance metrics, and customer lifecycle dynamics
• Support customer acquisition, engagement, retention, cross-sell, and product adoption initiatives through data-driven insights
• Conduct exploratory and diagnostic analysis to identify business opportunities and customer trends
• Develop dashboards, scorecards, and reporting solutions to monitor key business KPIs

What you need

• 3–4 yrs of experience
• Analytics
• SQL
• LLMs
• Python
• Azure
• Machine learning
• B.Tech or B.E.

Good to have

• Power BI
• AWS
• GCP
• Tableau
• Snowflake
• Prompt engineering