Customer Order Management - Supply Chain

About the role

Customer Order Management - Supply Chain at Randstad. Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations.

What you'll do

• Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations
• Act as the single-point-of-contact to ' customers, parts distribution centres and/or manufacturing plants and cross functional departments to process and fulfil customer…
• Provide timely and informative responses as per the Service Level Agreement
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process
• Maintain accurate records of all internal and external interactions in the appropriate database/system

What you need

• Supply chain
• Customer service
• Escalation handling
• Communication
• Any graduate