Customer Performance Analyst

About the role

As a Customer Performance Analyst , you'll play a key role in ensuring our products consistently deliver exceptional performance for our customers. This is an exciting opportunity for a naturally curious and analytical professional who enjoys solving complex problems, uncovering insights from data, and partnering with cross-functional teams to drive meaningful outcomes.

What you'll do

• As a Customer Performance Analyst, you'll combine data analytics, customer engagement
• Customer Support & Performance Insights
• Analyze customer performance data to identify trends, opportunities, and potential risks
• Provide evidence-based recommendations to help customers achieve their objectives
• Build strong relationships with customers through clear, timely, and empathetic communication

What you need

• 1–3 years in customer support & success
• Customer success
• Customer service
• Problem solving
• Performance management
• Any graduate

Good to have

• SQL
• Machine learning
• Looker