Customer Service Domestic Quality Analyst-BPS

Hexaware Technologies·India

Pay not statedJunior levelFull-time

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About the role

The role involves providing active feedback to agents and generating audits to ensure quality standards are maintained within the DigiSurance process. The individual is responsible for implementing Call Monitoring Standards and taking Corrective Measures for Improvement. Participation in huddle sessions is required to share insights on error trends, process updates, and technical issues.

What you'll do

Responsible for implementing Call Monitoring Standards and taking Corrective Measures for Improvement

What you need

Customer service
Sales
B2C sales
Six Sigma
Lean
Kaizen
Any graduate

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