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Customer Quality Analyst

Cummins·Pune

Pay not statedJunior levelFull-time
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About the role

The Customer Quality Analyst will support the business to advocate for internal and external customers in resolving product quality, supply chain quality and process quality related issues.

What you'll do

  • Contributes and supports closing action plans for customer quality issues including product, supply chain or process related
  • Uses Customer Centric metrics to prioritize customer quality issues
  • With supervision, develops external relationships and supports developing external quality communications
  • Contributes to process improvement efforts
  • Supports the identification of problems, prioritization of actions and may lead Six Sigma projects or continuous improvement actions

What you need

  • 1–3 years in customer support & success
  • Problem solving
  • Six Sigma
  • B.Tech or B.E.

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