Customer Quality Engineer

About the role

The Customer Quality Engineer is responsible for owning customer-facing quality performance for assigned IC products in a semiconductor backend manufacturing environment. This is a hands-on individual contributor role focused on customer complaints, failure analysis, root cause investigations, and corrective actions to ensure customer satisfaction, quality improvement, and zero-defect delivery.

What you'll do

• Serve as the primary customer quality interface for assigned IC products and customers
• Own customer complaints, deviations, and escalations; ensure timely, technically robust responses
• Lead 8D problem-solving activities, including containment, root cause analysis, and corrective/preventive actions
• Prepare and deliver customer-facing quality reports, 8D responses, and technical updates
• Failure Analysis & Root Cause

What you need

• 5–9 years in customer support & success
• Escalation handling
• ISO 9001
• Root cause analysis
• FMEA
• SPC
• Customer handling
• B.Tech or B.E.

Good to have

• Six Sigma
• Lean
• IATF 16949