Customer Relationship Executive

About the role

As a Customer Relationship Executive, you will be the primary point of contact for our customers, handling their inquiries, concerns, and providing timely and accurate information. Your role is crucial in maintaining strong customer relationships and ensuring a positive brand image. You will work closely with our collections team to resolve any issues and provide excellent after-sales support.

What you'll do

• Be the primary point of contact for our customers, handling their inquiries, concerns, and providing timely and accurate information
• Work closely with our collections team to resolve any issues and provide excellent after-sales support
• Handle customer inquiries and complaints via phone, email, and chat, ensuring a prompt and professional response
• Provide accurate and up-to-date product/service information to customers, addressing their queries effectively
• Build and maintain strong customer relationships, ensuring a high level of satisfaction and loyalty

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Data privacy
• Sales
• Problem solving
• Diploma