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Customer Relationship Executive

Career Site·Delhi

Pay not stated1–2 yrsFull-time
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About the role

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive for its CLM Domestic BFSI – Manpower Back Office department. The role involves being the first point of contact for customers, handling inquiries, troubleshooting issues, and delivering accurate information about our banking, financial services, and insurance offerings.

What you'll do

  • Play a key part in fostering strong client relationships and ensuring high levels of satisfaction while adhering to our operational standards and service level agreements
  • Serve as the first point of contact for inbound calls, emails, and chat messages from customers
  • Resolve customer issues promptly, escalating complex cases to senior staff when necessary
  • Maintain accurate and up‑to‑date records of interactions in the CRM system
  • Provide product information and identify cross‑sell or upsell opportunities

What you need

  • 1–2 yrs of experience
  • CRM
  • Voice process
  • MS Office
  • Upselling
  • Cross-selling
  • Problem solving
  • Diploma

Good to have

  • Customer service

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