Customer Relationship Executive

Career Site·Hingoli, Maharashtra

Pay not stated2–5 yrsFull-time

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About the role

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office department. In this role, you will be the first point of contact for our clients, handling inquiries, troubleshooting problems, and delivering accurate information about our products and services.

What you'll do

Be the first point of contact for our clients, handling inquiries, troubleshooting problems, and delivering accurate information about our products and services
Respond promptly to inbound customer calls, emails, and chat messages
Identify, investigate, and resolve client issues while adhering to service level agreements
Provide clear, accurate information about products, services, and processes
Monitor and track open tickets to ensure timely closure and customer satisfaction