Customer Relationship Executive

About the role

You will handle inbound and outbound communications, troubleshoot problems, provide product and service information, and collaborate with internal teams to ensure seamless service delivery and high customer satisfaction. Respond promptly to client inquiries via phone, email, and chat. Diagnose and resolve customer issues, escalating when necessary.

What you'll do

• Handle inbound and outbound communications, troubleshoot problems, provide product and service information
• Respond promptly to client inquiries via phone, email, and chat
• Provide accurate information on products, services, and processes
• Maintain detailed records of interactions in the CRM system
• Identify patterns in complaints and suggest process improvements

What you need

• 2–5 yrs of experience
• CRM
• MS Office
• Problem solving
• Diploma

Good to have

• Customer service