Customer Relationship Executive

About the role

As a Customer Relationship Executive, you will be the primary point of contact for our customers, handling their inquiries, concerns, and providing excellent support. Your role is crucial in maintaining strong relationships and ensuring a positive customer experience. You will be a key part of our team, working closely with various departments to deliver an exceptional service.

What you'll do

• Be the primary point of contact for our customers, handling their inquiries, concerns, and providing excellent support
• Act as the first point of contact for customers, responding to inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and efficient manner
• Build and maintain strong relationships with customers, fostering a positive and loyal customer base
• Collaborate with internal teams to ensure a seamless customer journey and effective issue resolution

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Escalation handling
• Data privacy
• Communication
• Diploma