Customer Relationship Executive

About the role

As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's brand and values. Your primary role is to ensure an exceptional customer experience by providing timely and accurate support. You will be the first point of contact for customers, handling inquiries, resolving issues, and offering guidance on our products and services.

What you'll do

• Be the face of Digitide Solutions, representing the company's brand and values
• Be the first point of contact for customers, handling inquiries, resolving issues, and offering guidance on our products and services
• Handle customer inquiries and provide timely responses via phone, email, and live chat
• Resolve customer issues and complaints, ensuring a high level of satisfaction
• Maintain accurate records of customer interactions and feedback

What you need

• 20–30 yrs of experience
• CRM
• Chat support
• Customer service
• Escalation handling
• Problem solving
• Diploma