Customer Relationship Executive

About the role

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs and expectations are met. You will be the first point of contact, handling inquiries, providing product and service information, and offering exceptional customer support.

What you'll do

• Be the face of our company, representing Digitide Solutions Limited and its brand
• Be the first point of contact, handling inquiries, providing product and service information, and offering exceptional customer support
• Greet and assist customers with inquiries and concerns, ensuring a warm and professional approach
• Resolve customer issues and complaints in a timely and efficient manner, maintaining a high level of customer satisfaction
• Provide accurate and up-to-date information about our products and services, tailoring your approach to each customer's needs

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Escalation handling
• Sales
• Tailoring
• Problem solving
• Diploma