Customer Relationship Executive
Career Site·North Lakhimpur, Assam
- Can I apply
- Needs Diploma · 20–30 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · 3 months ago
- How to apply
- On Career Site's site: account needed, ~10–15 min
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About the role
Working within the CLM Domestic BFSI back‑office, you will ensure high levels of customer satisfaction, support operational efficiency, and contribute to the overall growth of the business. Respond promptly to inbound customer calls, emails, and chat messages. Investigate and resolve client issues, escalating complex cases when necessary.
What you'll do
- Ensure high levels of customer satisfaction, support operational efficiency, and contribute to the overall growth of the business
- Respond promptly to inbound customer calls, emails, and chat messages
- Investigate and resolve client issues, escalating complex cases when necessary
- Provide accurate information on products, services, and policies
- Maintain detailed records of interactions in the CRM system
What you need
- 2–5 yrs of experience
- CRM
- MS Office
- Upselling
- Cross-selling
- Problem solving
- BBA or Diploma or B.Com
Good to have
- Customer service
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