Customer Relationship Executive

About the role

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited to our valued customers. Your primary goal is to build and maintain positive relationships with customers, ensuring their satisfaction and loyalty. You will be the primary point of contact, handling customer inquiries, providing timely and accurate information, and resolving any issues or complaints they may have.

What you'll do

• Be the face of our company, representing Digitide Solutions Limited to our valued customers
• Be the primary point of contact, handling customer inquiries, providing timely and accurate information, and resolving any issues or complaints they may have
• Act as the primary point of contact for customers, ensuring a prompt and professional response to inquiries
• Handle customer complaints and queries via phone, email, and live chat, providing effective solutions
• Maintain a high level of customer satisfaction by offering excellent service and support

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Chat support
• Sales
• Data privacy
• Problem solving
• BBA