Customer Relationship Manager (female)

About the role

We are looking for a customer-focused Customer Relationship Manager to build strong relationships with customers, improve customer satisfaction, and drive repeat business for our retail company. The ideal candidate should have excellent communication, follow-up, and customer-handling skills.

What you'll do

• Manage relationships with existing and potential customers
• Handle customer enquiries through phone, WhatsApp, email and in-store interactions
• Understand customer requirements and provide suitable product/service information
• Conduct regular customer follow-ups and maintain engagement
• Handle customer complaints, feedback and service issues professionally

What you need

• 3–5 yrs of experience
• CRM
• Customer service
• ERP
• Sales
• Communication
• MIS reporting
• Any graduate

Good to have

• Complaint handling
• Retail sales
• Client relationship