Customer Relationship Manager

About the role

The CRM (Customer Relationship Management) Manager will play a pivotal role in ensuring superior customer satisfaction through proactive engagement and seamless coordination. This role focuses on managing the complete customer lifecycle, from onboarding to post-possession services, while maintaining high service quality standards and ensuring adherence to company policies and ensuring billing to be raised on time along with disbursements.

What you'll do

• Customer Engagement & Relationship Management
• Build and maintain strong relationships with the assigned customer base, ensuring consistent and personalized engagement throughout the customer lifecycle
• Plan and execute "wow moments" at significant stages like onboarding, agreement signing, and handover of possession
• Conduct welcome calls and emails within 24 hours of booking to provide booking-related information and gather feedback
• Customer Service & Query Resolution

What you need

• 2–6 years in customer support & success
• CRM
• Documentation
• Sales
• MS Office
• PowerPoint
• Customer service
• BBA

Good to have

• MIS reporting
• Loan processing
• KYC