Customer Renewal Manager

About the role

Customer Renewal Manager at Teradata. The Customer Renewal Manager (CRM) is responsible for driving the end-to-end renewal lifecycle for assigned customers in a defined Unit/Area.

What you'll do

• The Customer Renewal Manager (CRM) is responsible for driving the end-to-end renewal lifecycle for assigned customers in a defined Unit/Area
• The CRM will partner closely with the Account team including Customer Experience and Finance to ensure effective account collaboration and cancels and erosions prevention
• The CRM will be responsible for managing several customers to business objectives including recurring revenue retention and growth, on-time renewal execution
• The CRM will work with the account team on account planning to identify customer needs/risks and opportunities both in preparation for upcoming renewals as well as…
• The CRM will align the renewal strategy with the Account Executive (AE), Customer Solution Architect (CSA) and wider account team to achieve optimal results

What you need

• 5–9 yrs of experience
• CRM
• Sales
• ERP
• Salesforce
• PowerPoint
• Customer service
• B.Sc

Good to have

• Cross-selling
• Go-to-market