Customer Service Associate

About the role

Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information.

What you'll do

• Meet the process KPI’s across Productivity, Quality, Accuracy, AHT
• Provide assistance relating to emergency procedures and policy inquiries
• Interpret policies and fully explain benefit coverage and limitations to avoid client confusion
• Guide clients through the navigation of pertinent websites for online content and claim submission
• Create and send various types of professional correspondence

What you need

• 1 yr of experience
• Customer service
• Communication
• Any graduate