Customer Service Associate – Blended Voice & Chat Support – Siliguri, India

About the role

As a Customer Service Associate, you will handle both voice calls and chat interactions, understand customer requirements, provide clear support, and manage multiple customer interactions while maintaining professionalism, accuracy, and empathy. About the Role This blended voice and chat support job in Siliguri offers an opportunity to work across two important customer service channels.

What you'll do

• Handle both voice calls and chat interactions while maintaining a professional and customer-focused approach
• Understand customer queries and requirements through active listening, reading, and effective communication
• Communicate with customers in Hindi and English through the appropriate support channel
• Navigate multiple systems simultaneously while managing customer interactions accurately and efficiently
• Apply patience, empathy, and problem-solving skills when addressing customer concerns and working under pressure

What you need

• Open to freshers
• Customer service
• Chat support
• Data entry
• Problem solving
• Class 12