Customer Service Associate

About the role

As a Customer Service Associate, you will be the first point of contact for our customers, handling inquiries, providing information, and offering solutions. Your role is crucial in maintaining a high level of customer satisfaction and ensuring a smooth and efficient customer journey. You will work closely with our back-office team to resolve customer issues and provide timely updates.

What you'll do

• Be the first point of contact for our customers, handling inquiries, providing information, and offering solutions
• Work closely with our back-office team to resolve customer issues and provide timely updates
• Provide accurate and up-to-date information to customers regarding our products and services
• Collaborate with the back-office team to escalate complex issues and ensure timely resolution
• Maintain a positive and professional attitude while handling customer complaints and feedback

What you need

• 1–2 yrs of experience
• Customer service
• CRM
• Chat support
• Problem solving
• Diploma