Customer Service Associate

About the role

As a Customer Service Associate, you will be the primary point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and effectively. Your role is crucial in maintaining our company's reputation for excellent customer service and satisfaction. You will be a key member of our dynamic team, working collaboratively to deliver an exceptional customer experience.

What you'll do

• Be the primary point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and effectively
• Be a key member of our dynamic team, working collaboratively to deliver an exceptional customer experience
• Handle customer inquiries and provide accurate information via phone, email, and live chat
• Resolve customer complaints and issues in a timely and professional manner
• Maintain a high level of customer satisfaction by ensuring prompt response times and effective problem-solving

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Chat support
• Data privacy
• Problem solving
• Diploma