Customer Service Associate

About the role

As a Customer Service Associate, you will be the primary point of contact for customers with overdue accounts. Your primary responsibility will be to establish positive relationships with these customers, understand their financial situations, and work collaboratively to develop tailored payment solutions.

What you'll do

• Be the primary point of contact for customers with overdue accounts
• Maintain accurate records of all customer interactions and payment arrangements
• Provide excellent customer service, ensuring a positive and professional experience
• Identify and escalate potential fraud or abuse cases as per company policy
• Collaborate with internal teams to ensure a seamless customer experience

What you need

• 20–30 yrs of experience
• Customer service
• MS Office
• Communication
• Diploma