Customer Service Associate

About the role

As a Customer Service Associate in the Collections | FOS department, you will play a vital role in ensuring a positive customer experience. Your primary responsibility will be to handle customer inquiries and complaints related to collections, providing timely and accurate resolutions. You will be the first point of contact for customers, so a friendly and professional demeanor is essential.

What you'll do

• Play a vital role in ensuring a positive customer experience
• Be the first point of contact for customers, so a friendly and professional demeanor is essential
• Handle customer inquiries and complaints via phone, email, and live chat, providing prompt and accurate responses
• Maintain a high level of customer satisfaction by ensuring all interactions are friendly and professional
• Collaborate with the collections team to resolve customer issues and ensure a smooth collections process

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Chat support
• Communication
• Class 12