Customer Service Associate

About the role

As a Customer Service Associate, you will be the front-line support for our clients, offering timely and accurate assistance. Your role is crucial in maintaining a high level of customer satisfaction and ensuring the smooth operation of our collections process. You will be part of a dynamic team, working collaboratively to achieve quality and adherence goals.

What you'll do

• Be the front-line support for our clients, offering timely and accurate assistance
• Be part of a dynamic team, working collaboratively to achieve quality and adherence goals
• Provide excellent customer service and support via phone, email, and chat
• Maintain a high level of quality and accuracy in all customer interactions
• Attend briefings and stay updated with product knowledge to provide accurate information

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Problem solving
• Diploma