Customer Service Associate

About the role

As a Customer Service Associate, you will be the primary point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and effectively. Your role is crucial in maintaining our high standards of customer satisfaction and building long-term relationships with our clients.

What you'll do

• Be the primary point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and effectively
• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and accurate responses
• Provide accurate and up-to-date product/service information to customers, promoting a positive brand image
• Maintain accurate records of customer interactions and feedback, contributing to our continuous improvement process
• Collaborate with other departments to ensure a seamless customer journey and efficient issue resolution

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Problem solving
• Diploma