Customer Service Associate

About the role

As a Customer Service Associate, you will be the face of Digitide Solutions, representing the company's brand and values. Your primary role is to deliver an outstanding customer experience, building strong relationships and ensuring our clients' needs are met. You will be a key part of our customer care team, working collaboratively to resolve inquiries and complaints efficiently.

What you'll do

• Be the face of Digitide Solutions, representing the company's brand and values
• Be a key part of our customer care team, working collaboratively to resolve inquiries and complaints efficiently
• Handle customer inquiries and complaints via phone, email, and live chat, ensuring a timely and accurate response
• Provide product and service information, offering guidance and recommendations to customers
• Maintain accurate records of customer interactions and feedback for future reference

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Chat support
• Data privacy
• Problem solving
• Diploma