Customer Service Associate - Financial Services v2.0 (Apprenticeship)

About the role

To maintain standardized guidelines, templates, and processes for all external organizational communications directed at customers. This role ensures consistency in voice, brand messaging, technical accuracy, and delivery across all channels, significantly enhancing the customer experience. Gather customer feedback on communication clarity and frequency.

What you'll do

• Maintain standardized guidelines, templates, and processes for all external organizational communications directed at customers
• Create and manage a library of standardized communication templates
• Work closely with the Marketing Team to align customer communication content for new communications or revise existing communications
• Partner with Technology Teams to ensure that new communications are integrated into the system and delivered as per agreed timelines
• Keep track of key metrics to measure the effectiveness and consistency of standardized communications

What you need

• Customer service
• Communication
• Class 12

What you get

• ₹9.6k–₹15k a month