Customer Service Associate

About the role

Customer Service Associate at Gratitude. Manage inbound customer calls efficiently throughout the telecom activation process.

What you'll do

• Manage inbound customer calls efficiently throughout the telecom activation process
• Communicate effectively with customers, field technicians and internal business teams
• Understand customer concerns through active listening and effective questioning
• Provide timely solutions and aim for first-call resolution
• Handle customer complaints and escalations professionally, ensuring appropriate follow-up

What you need

• 1–3 yrs of experience
• Customer service
• Telecom
• Escalation handling
• Any graduate

Good to have

• Voice process
• Data entry