Customer Service Associate – Sales & Customer Support – Mumbai, India

About the role

About the Role As a Customer Service Associate – Sales & Customer Support, you will be responsible for delivering professional, helpful, and high-quality customer service before, during, and after customer requirements are addressed. The role combines customer care with direct sales responsibilities, requiring strong communication, a target-driven approach, accurate documentation, and active participation within the team.

What you'll do

• Provide timely, professional, and accurate responses to all incoming sales enquiries received through phone, email, and other formats
• Accurately record all customer interactions in the designated tool
• Identify opportunities to upsell and cross-sell products and services
• Work towards meeting monthly individual direct sales targets
• Consistently meet individual KPIs, including quality and sales targets

What you need

• Customer service
• Sales
• Upselling
• Cross-selling
• Communication
• Customer handling
• Class 12