Customer Service Associate

About the role

We are looking for Customer Service Associates to be the front line for our customers. This role will handle inbound questions, troubleshoot issues, and ensure customers have a smooth experience using our product. You will work closely with Product, Program and Engineering teams to resolve issues and improve customer experience.

What you'll do

• Respond to customer inquiries via email, chat, and
• Triage, troubleshoot, and resolve product issues
• Escalate complex technical problems to engineering with
• Follow up with customers to ensure issues are fully
• Maintain a high level of empathy and professionalism in all

What you need

• 1–3 yrs of experience
• Customer service
• Ticketing tools
• Problem solving
• Any graduate

Good to have

• SQL