Customer Service Associate – Voice Support – English & Hindi – Siliguri, India

About the role

As a Customer Service Associate, you will support customers through voice interactions, understand their requirements, communicate information clearly, and use approved systems and digital tools to manage customer support activities accurately. About the Role This Customer Service Associate role in Siliguri focuses on voice-based customer support in a structured contact centre environment.

What you'll do

• Communicate with customers in Hindi and English according to their preferred language
• Understand customer requirements and provide clear, accurate, and professional communication during voice interactions
• Use internet applications, mobile applications, system navigation tools, MS Excel, and MS Word as required for customer support activities
• Work with CRM, telephony, and contact centre applications provided through the hosted Citrix Workspace environment
• Maintain accurate written communication while following required typing, grammar, and sentence-construction standards

What you need

• 0–2 yrs of experience
• Customer service
• Voice process
• MS Office
• CRM
• Excel
• Data entry
• Class 12