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Customer Service Associates | Process | Mumbai & Pune

Gratitude·Mumbai

Up to ₹7 L a year1–3 yrsFull-time
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About the role

Key ResponsibilitiesHandle inbound customer calls and resolve queries.Provide effective solutions and ensure customer satisfaction.Manage complaints and escalations professionally.Communicate with customers and internal teams.Follow process guidelines and compliance requirements.Maintain quality and service standards.⭐ Why Apply?Opportunity to work with TCS.Salary up to ₹7 LPA.Exposure to international customer service processes.Opportunity to grow your career in the BPO industry.

What you need

  • 1–3 yrs of experience
  • Customer service
  • Voice process
  • Escalation handling
  • Communication
  • Any graduate

Good to have

  • Customer handling
  • Data entry
  • Telecom

What you get

  • Up to ₹7 L a year

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