Customer Service Consultant - EBI

About the role

Customer Consultants are dedicated to serve customers and act as their representative to check on our work to ensure they are completed in good quality and on time. They must understand our internal escalation process to ensure customers’ issues are being escalated and handled promptly by respective stakeholders to quickly resolve issues, especially Hot Jobs.

What you'll do

• Act as customers’ representative. Operate as the lead point of contact for all matters specific to the customers
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trance Care…
• Identify sales opportunities, elaborate proposals, and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong

What you need

• 2–3 yrs of experience
• Customer service
• Sales
• HVAC
• Communication
• B.Tech or B.E.