Customer Service Domestic Voice Operations Manager-BPS

About the role

Customer Service Domestic Voice Operations Manager-BPS at Hexaware Technologies. Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives.

What you'll do

• Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives
• Develop and implement effective sales strategies, tactics, and action plans to drive revenue growth and achieve sales targets
• Conduct regular performance reviews, provide constructive feedback, and develop personalized coaching and development plans for team members
• Identify and address skill gaps within the team, facilitating training and development opportunities to enhance their capabilities
• Foster a positive and collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement

What you need

• 12–22 yrs of experience
• Customer service
• Voice process
• Sales
• CRM
• Inside sales
• Communication
• Any graduate