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Customer Service Engineer

Cadence·Pune

Pay not stated2–3 yrsFull-time
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About the role

Customer Service Engineer at Cadence. This is a full-time position. Responsibilities will include but are not limited to.

What you'll do

  • Provide 1st line technical support to end customers for all VTD products, ranging from basic to advanced content, while meeting KPIs for response time and quality
  • Provide basic and advanced software training and demonstrations, as part of both pre-sales and post-sales activities
  • Create technical content such as knowledge articles and presentations
  • Engage with the VTD online community of users
  • Must be able to interact in a team environment

What you need

  • 2–3 years in customer support & success
  • Customer service
  • Sales
  • Linux
  • Communication
  • B.Tech or B.E. or M.Tech

Good to have

  • Python
  • C++
  • Bash

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